At The Nutrinest, we want your order to reach you quickly, securely, and with care. Please see our updated shipping and returns policy below.

Shipping Policy

1. Order Processing

• Orders are processed within 1–2 business days.
• During holidays or promotional periods, processing may take slightly longer.
• Once shipped, you’ll receive a confirmation email with your tracking details.

2. Shipping Rates & Delivery Times

• Standard Shipping: R99 – Delivery within 1–3 business days.
• Free Shipping: Orders over R950 qualify for free standard shipping.
• All orders include tracking for your peace of mind.

3. Delivery Areas

• We currently ship within South Africa only.
• Deliveries to remote or outlying areas may take a little longer.

4. Shipping Delays

• If there are any unexpected delays, our team will notify you promptly.
• External factors such as weather or courier issues may occasionally affect delivery times.

5. Lost or Stolen Packages

• Once a package is marked as delivered by the courier, The Nutrinest cannot be held responsible for lost or stolen items.
• If your parcel is missing, please check with neighbors, family members, or contact the courier directly.
• Our team is always here to help — email us at info@thenutrinest.co.za

6. Incorrect Shipping Information

• Please ensure your shipping address is correct at checkout.
• The Nutrinest is not responsible for incorrect addresses provided by customers.
• If you notice an error, contact us immediately at info@thenutrinest.co.za. We’ll try our best to update it before shipment, but changes cannot be guaranteed once the order has been processed.

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Returns Policy

1. Returns & Eligibility

• Items must be unopened, unused, and in their original packaging.
• Return requests must be made within 14 days of receiving your order.

2. Non-Returnable Items

• For health and safety reasons, opened or partially used items cannot be returned.

3. How to Initiate a Return

• Contact us at info@thenutrinest.co.za with your order number and reason for return.
• Our team will provide return instructions and the return address.
• Customers are responsible for return shipping costs unless the product was received damaged or incorrect.

4. Refunds

• Once your return is received and inspected, we’ll email you with an update.
• If approved, refunds are processed to your original payment method within 7–10 business days.
• Shipping fees are non-refundable.

5. Exchanges

• At this time, we do not offer direct exchanges.
• If you’d like a different item, please return your order (if eligible) and place a new order.

Any questions? We’re here to help!
Email us anytime at info@thenutrinest.co.za